How does the Necklee Therapy Pillow work?
Necklee combines gentle traction, regulated heat, and vibration massage within a contoured memory-foam design. These features create a calming at-home routine intended to support everyday neck comfort.
What makes Necklee different from a standard neck pillow?
A standard pillow mainly provides passive cushioning. Necklee adds an approximately 26° contoured support angle, four vibration patterns, controlled warmth up to 112°F, cordless power, and a 30-minute automatic shutoff.
How do I use it?
Charge the pillow, place it on a supportive surface, lie back with the contour beneath your neck and upper shoulders, then select the desired heat and vibration settings.
How long should a session last?
New users can begin with 10–15 minutes. A complete automatic session lasts approximately 30 minutes. Stop sooner if you feel discomfort.
Is Necklee wireless?
Yes. The rechargeable 2500 mAh battery supports cordless use after charging.
How long does charging take?
A full charge takes approximately 90 minutes. Battery performance varies based on heat and vibration settings.
How many sessions can I get from one charge?
The battery can provide up to four 30-minute sessions, depending on the selected settings and battery condition.
Can I use heat and vibration separately?
Use the available controls to select the settings supported by your model. Review the included quick-start guide before the first session.
How should I clean it?
Disconnect the charging cable and wipe the exterior gently with a soft, slightly damp cloth. Do not machine wash, soak, or submerge the pillow.
Who should consult a healthcare professional before use?
Seek guidance before use if you are pregnant, recovering from surgery or injury, have a diagnosed neck, spinal, circulatory, or neurological condition, or use an implanted medical device.
What is included?
The package includes the Necklee Therapy Pillow, USB-C charging cable, quick-start user guide, and protective storage bag.
What if it is not right for me?
Eligible orders are covered by the 90-night risk-free guarantee. Contact support@necklee.com within 90 nights of delivery and review the published Return and Refund Policy.