How Can We Help?
Find quick answers below or contact our support team at support@necklee.com.
Orders and Delivery
Track your order: /pages/track-order
Shipping and delivery information: /pages/shipping
Address changes: contact us immediately before fulfillment
Missing or damaged parcels: include your order number and photographs when applicable
Using Your Necklee Pillow
How Necklee works: /pages/how-it-works
Frequently asked questions: /pages/faqs
Cleaning and care: /pages/product-care
Quick-start guidance: review the guide included in your package
Returns and Warranty
90-night guarantee and returns: /policies/refund-policy
Limited product warranty: /pages/warranty
Start a request: email support@necklee.com with your order number
Contact Support
Email: support@necklee.com
Response time: [within 1–2 business days — confirm]. To help us respond efficiently, include your full name, order number, email used at checkout, and a clear description of the issue.