Shipping & Delivery | Necklee
Shipping & Delivery
We work to process and dispatch Necklee orders as quickly and carefully as possible. The information below explains what to expect after placing an order.
Order Processing
Orders are generally processed within [1–3 business days — confirm]. Processing time is separate from carrier transit time. Orders placed on weekends or public holidays begin processing on the next business day.
Delivery Estimates
Estimated delivery times are displayed at checkout when available. Most deliveries arrive within [5–10 business days after dispatch — confirm], although remote destinations, carrier delays, weather, customs, and peak periods can affect timing.
Shipping Confirmation and Tracking
When your order ships, we will send a confirmation email containing the available tracking information. Tracking can take up to 48 hours to update after the carrier receives the parcel.
Address Changes
Contact support@necklee.com as soon as possible if your shipping address is incorrect. We cannot guarantee changes after an order has entered fulfillment, and customers are responsible for information entered at checkout.
Duties, Taxes, and International Orders
For destinations where duties or import taxes are not collected at checkout, the recipient may be responsible for charges assessed by local authorities. These charges are not controlled by Necklee and are generally non-refundable.
Delayed, Lost, or Marked-Delivered Packages
First check the tracking link, delivery location, household members, building concierge, and nearby safe-drop areas. If the parcel remains missing, contact the carrier and email support@necklee.com with your order number. We will review the available tracking information and help determine the appropriate next step.
Damaged Packages
If your order arrives damaged, keep the packaging and contact us promptly with your order number and clear photographs of the parcel and product.