Track Your Order
Once your order ships, we will email the available tracking information to the address used at checkout.
How to Track Your Package
- Open your Necklee shipping-confirmation email.
- Select the tracking button or tracking number.
- Allow up to 48 hours after dispatch for the carrier's first scan to appear.
- Check the carrier page periodically for the latest delivery estimate.
Cannot Find the Email?
Check your spam, promotions, and junk folders. Search your inbox for Necklee or the email address used when placing the order.
Tracking Has Not Updated
Carrier scans can be delayed, especially during weekends, holidays, severe weather, or peak periods. If there has been no meaningful update for several business days, email support@necklee.com with your order number.
Marked Delivered but Not Received
Check entrances, mail areas, safe-drop locations, household members, neighbours, and your building concierge. Contact the carrier directly, then notify us if the package remains missing.
Optional upgrade: add a compatible order-tracking app or tracking block to this page later for an on-page tracking form.