Necklee Limited Product Warranty
The Necklee Therapy Pillow is covered by a limited warranty against defects in materials and workmanship for [12 months from the original delivery date — confirm before publishing].
What the Warranty Covers
Subject to the terms below, the warranty covers manufacturing defects affecting the pillow's electrical functions, charging system, controls, heating function, vibration function, or structural integrity during normal household use.
What the Warranty Does Not Cover
Normal wear, cosmetic changes, fabric pilling, or gradual softening of foam
Damage caused by misuse, impact, improper storage, liquid exposure, machine washing, modification, or unauthorized repair
Damage caused by using an incompatible charger, cable, or power source
Loss, theft, commercial use, or products purchased from an unauthorized seller
Discomfort resulting from individual preference or use contrary to the user guide
How to Submit a Claim
Email support@necklee.com with your order number, a description of the issue, and clear photographs or video demonstrating the problem. We may request reasonable troubleshooting steps or additional information.
Available Remedies
For an approved claim, Necklee may repair the product, replace it with the same or a comparable product, provide replacement components, or issue another remedy required by applicable law. The selected remedy may depend on product availability and the nature of the defect.
Relationship to the 90-Night Guarantee
The limited warranty addresses covered defects. The separate 90-night risk-free guarantee allows eligible customers to decide whether the product is the right fit, subject to the published Return and Refund Policy.
This warranty gives you specific rights, and you may have additional rights under applicable consumer-protection laws.