Refund policy
Return and Refund Policy
Last updated: March 25th, 2025
RETURN AND REFUND POLICY
We want you to feel confident trying the Necklee Therapy Pillow at home. Eligible purchases are covered by our 90-night return policy.
90-NIGHT RETURN PERIOD
You may request a return within 90 days after your order is delivered.
To begin a return, contact us at support@necklee.com and include:
• Your full name
• Your order number
• The reason for the return
• Photos or video if the product is damaged, defective, or incorrect
Returns sent without prior approval may not be accepted.
PRODUCT CONDITION
The Necklee Therapy Pillow may be opened and used during the 90-night trial period.
Returned products must include the original product and all accessories supplied with the order, including the charging cable and any included materials.
Normal use during the trial period is permitted. Products may be refused or receive a reduced refund if they are returned with damage caused by misuse, abuse, unauthorized modification, improper cleaning, excessive wear beyond reasonable trial use, or missing components.
RETURN SHIPPING
For change-of-mind returns, the customer is responsible for return shipping costs.
Original shipping charges and any return shipping costs are non-refundable unless the product was damaged, defective, or incorrect when delivered.
We recommend using a trackable shipping service. Necklee is not responsible for return packages that are lost or damaged during return transit.
Approved returns must be sent to:
Necklee Returns
1000 Essex Avenue
[CITY], New York [CORRECT ZIP CODE]
United States
Do not send a return until you have contacted us and received return authorization and instructions.
DAMAGED, DEFECTIVE, OR INCORRECT ORDERS
Please inspect your order after delivery.
Contact support@necklee.com promptly if your product arrives damaged, defective, or different from what you ordered. Include your order number and clear photographs or video showing the issue.
If we confirm that the product was damaged, defective, or incorrect upon delivery, Necklee will provide an appropriate resolution, which may include a replacement, refund, or prepaid return instructions.
REFUNDS
We will inspect your return after it is received.
We will notify you whether the refund has been approved. Approved refunds are issued to the original payment method.
Your bank, credit-card provider, or payment processor may require additional time to post the refund to your account.
No restocking fee applies to an approved return.
EXCHANGES
We do not currently offer direct exchanges.
To obtain a different product, return the eligible original purchase and place a new order separately.
CANCELLATIONS AND ADDRESS CHANGES
Contact support@necklee.com as soon as possible if you need to cancel an order or change the shipping address.
We cannot guarantee that an order can be changed or cancelled after processing has begun. Once an order has shipped, it must be handled through the return process.
DUTIES AND IMPORT CHARGES
Duties, import taxes, customs charges, brokerage fees, and similar charges are generally not refundable by Necklee once they have been paid to a carrier or government authority.
CONSUMER RIGHTS
Nothing in this policy limits any mandatory rights or remedies available to you under applicable consumer-protection law.
CONTACT
Questions about a return or refund can be sent to:
support@necklee.com