Shipping policy

SHIPPING POLICY

Necklee currently ships to:

• United States

• Canada

• United Kingdom

• Australia

• New Zealand

ORDER PROCESSING

Orders are normally processed within 1 to 3 business days after payment has been successfully completed.

Business days do not include weekends or public holidays.

Orders placed during weekends, holidays, major promotions, or periods of unusually high demand may require additional processing time.

DELIVERY ESTIMATES

After an order has been processed and shipped, estimated delivery is normally 8 to 12 business days.

These delivery periods are estimates and are not guaranteed.

Delivery may be affected by:

• Carrier delays

• Customs inspections

• Severe weather

• Public holidays

• Incorrect or incomplete addresses

• Regional disruptions

• High-volume sales periods

TRACKING INFORMATION

When tracking information becomes available, it will be sent to the email address supplied during checkout.

Tracking information may require several business days to update after the shipping confirmation is issued.

Customers are responsible for ensuring that the email address and shipping information entered at checkout are accurate.

SHIPPING ADDRESSES

Please review your shipping address carefully before submitting your order.

Contact support@necklee.com immediately if an address needs to be corrected.

We cannot guarantee that an address can be changed after an order enters processing or has been transferred to the carrier.

Necklee is not responsible for delays, failed deliveries, or additional charges resulting from an incorrect or incomplete address supplied by the customer.

DUTIES, TAXES, AND CUSTOMS FEES

International orders may be subject to import duties, taxes, customs charges, brokerage fees, or other charges imposed by the destination country or shipping carrier.

Unless these charges are expressly collected during checkout, they are the responsibility of the recipient and may be collected before or upon delivery.

Necklee does not control these charges and cannot predict their amount.

Customers should contact their local customs or tax authority for additional information before placing an international order.

CUSTOMS DELAYS

International shipments may be inspected or delayed by customs authorities.

Customs processing is outside Necklee’s control and is not included in the estimated delivery period.

LOST, DELAYED, OR MISSING PACKAGES

If tracking indicates that your package is delayed or has stopped updating, contact support@necklee.com with your order number.

If tracking states that the package was delivered but you cannot locate it:

1. Confirm the shipping address on your order.

2. Check with other members of your household.

3. Check around the delivery location.

4. Contact the carrier.

5. Contact support@necklee.com if the package remains missing.

Necklee will assist with available carrier inquiries, but we cannot guarantee replacement or reimbursement when a carrier confirms successful delivery to the address supplied during checkout.

DAMAGED PACKAGES

If your order arrives damaged, contact support@necklee.com promptly.

Include your order number and clear photographs of:

• The damaged product

• The shipping packaging

• The shipping label

Do not discard the product or packaging until our support team has reviewed the claim.

MULTIPLE SHIPMENTS

Items from the same order may occasionally arrive in separate packages.

When this occurs, separate tracking information may be provided.

CONTACT

Questions about shipping or delivery can be sent to: